We all know how important is to get what we buy online asap, and we want you to have an amazing experience with us, so this information may be key.
We deliver nationally through Sendle as they are proudly Aussie and 100% carbon neutral. However for express shipping and international orders we use Australia Post as these are not possible through Sendle.
once your order has been dispatched, you will receive a shipping confirmation email. Please ensure to check your junk folder as well because we don’t want you to miss any important information.
We use zero plastic, recyclable packages in all our orders to keep our promise to mother earth.
Shipping within Australia:
$ 9.50 AUD flat rate for standard shipping on order up to $ 100 AUD
$ 20 AUD flat rate for Express shipping within Australia
Free standard shipping for orders over $100 AUD (Excluding shipping)
We ship worldwide with Australia Post, the shipping costs and time vary based on your country.
The shipping costs will be shown at checkout upon selection of your country. International fees start from $15 (New Zealand) and from $28 for other countries.
Please note that any import duties, charges and taxes are not included in our costs. Those fees are your responsibility to pay and we not may be able to ship very large or heavy orders depending on your location. We will contact you in regards to your order if there are any issues.
Gift Vouchers/ Discount codes:
At check out you will find the space to add your gift voucher number or discount code. You can only use one discount code at a time and gift vouchers are not able to be used with any discount codes at the same time.
Returns and refunds:
If sadly your order is incorrect, incomplete or your products arrive broken or damaged, we are very sorry, please let us know as soon as possible to firstname.lastname@example.org and will be happy to help you.
Shipping costs will not be refunded.
If you have any questions or concerns about your order or shipping please send us an email to email@example.com we would love to hear from you and help you get the best experience while looking after our earth and animals in need.
Important Covid update: Standard and Express shipping are taking longer than normal at the moment due to Covid restrictions. We appreciate your patience at this difficult time.